How can I change my password?

First, tap on your username on the top right of your screenA dropdown will open up, and click on “Company Settings”Find “Password,” and it will open u...... Read More

How can I create an account on FieldCamp?

Visit thesign-up pageof our websiteFill in all the details like the first name, last name, email, password, and phone numberClick on “Create a Free Ac...... Read More

What are the login options available on FieldCamp?

You can log in to FieldCamp with your login credentialsAlso, you can log in via Google and Apple ID...... Read More

How to reset a password?

Visit thelogin pageof our websiteClick on “Forgot Password?”Enter your registered email ID in the given space and hit “Reset Password”A password reset...... Read More

How can I delete my account?

First, tap on your username on the top right of your screenA dropdown will open up, and click on “Support”It will open the contact formEnter all the d...... Read More

How can I view or update my profile?

First, tap on your username on the top right of your screenA dropdown will open up, and click on “Profile”It will open all your personal and professio...... Read More

Where can I find my billing and plan information?

First, tap on your username on the top right of your screen.A dropdown will open up, and click on “Account and Billing”It will show you details like y...... Read More

How can I contact the support team?

First, tap on your username on the top right of your screenA dropdown will open up, and click on “Support”It will open the contact formFill out the fo...... Read More

How can I check my company’s earnings?

First, tap on your username on the top right of your screenA dropdown will open up, and click on “Earnings”The next screen will show you the earnings ...... Read More

How can I check earnings by team members?

First, tap on your username on the top right of your screenA dropdown will open up, and click on “Earnings”The next screen will show you the earnings ...... Read More

How can I check earnings by date (Payment date and schedule date)?

First, tap on your username on the top right of your screenA dropdown will open up, and click on “Earnings”The next screen will show you the earnings ...... Read More

How to make line items optional while creating a job?

First, tap on your username on the top right of your screenA dropdown will open up, and click on “Company Settings”Click on “Job” to open up settings ...... Read More

How to create a job with zero price?

First, tap on your username on the top right of your screenA dropdown will open up, and click on “Company Settings”Click on “Job” to open up settings ...... Read More

How Can I enable or disable Job Priority or Visit Priority?

First, tap on your username on the top right of your screenA dropdown will open up, and click on “Company Settings”Click on “Job” to open up settings ...... Read More

How Can I set default Job Priority or Visit Priority as High?

First, tap on your username on the top right of your screen.A dropdown will open up, and click on “Company Settings”Click on “Job” to open up settings...... Read More

How to set the default repeat cycle to daily?

First, tap on your username on the top right of your screenA dropdown will open up, and click on “Company Settings”Click on “Job” to open up settings ...... Read More

How to set the default line item quantity?

First, tap on your username on the top right of your screenA dropdown will open up, and click on “Company Settings”Click on “Job” to open up settings ...... Read More

How to make job notes mandatory while creating a job?

First, tap on your username on the top right of your screenA dropdown will open up, and click on “Company Settings”Click on “Job” to open up settings ...... Read More

How to enable or disable property notes?

First, tap on your username on the top right of your screenA dropdown will open up, and click on “Company Settings”Click on “Job” to open up settings ...... Read More

How to change the default date and time format?

First, tap on your username on the top right of your screenA dropdown will open up, and click on “Company Settings”Then in the general settings, find ...... Read More

How to change default currency?

First, tap on your username on the top right of your screenA dropdown will open up, and click on “Company Settings”Then in the general settings, find ...... Read More

How to change the timezone?

First, tap on your username on the top right of your screenA dropdown will open up, and click on “Company Settings”Then in the general settings, find ...... Read More

How to set default invoice due days?

First, tap on your username on the top right of your screenA dropdown will open up, and click on “Company Settings”Click on “Invoice” to open up the s...... Read More

How to enable invoices access to Field Technician?

First, tap on your username on the top right of your screenA dropdown will open up, and click on “Company Settings”Click on “Invoice” to open up the s...... Read More

How can we provide access to Field Technicians to generate invoices?

First, tap on your username on the top right of your screenA dropdown will open up, and click on “Company Settings”Click on “Invoice” to open up the s...... Read More

How to modify payment methods?

First, tap on your username on the top right of your screenA dropdown will open up, and click on “Company Settings”Click on “Payment” to open up setti...... Read More

How to manage tax?

You can add or remove tax as per your deal with the clientYou can add tax during job scheduling once you add the line itemsIf you have enabled the “Ex...... Read More

How to add tax?

First, tap on your username on the top right of your screenA dropdown will open up, and click on “Company Settings”Click on “Payment” to open up setti...... Read More

What are the tax types available?

We support two types of taxes: Inclusive and Exclusive.Inclusive: When the tax is included in the cost of the line item, it is known as inclusive tax....... Read More

How to update service terms for a job?

First, tap on your username on the top right of your screenA dropdown will open up, and click on “Company Settings”Click on “Payment” to open up setti...... Read More

How to connect Stripe with FieldCamp?

First, tap on your username on the top right of your screenA dropdown will open up, and click on “Company Settings”Click on “Payment” to open up setti...... Read More

How to accept payments via credit card?

Firstly, you need to connect your Stripe account to your FieldCamp account, and then you can accept payments via credit card....... Read More

How to accept payment via cheque?

Find and click on the invoice you want to generate and accept payment.You can edit any detail you want and click on “Generate Invoice,” and the invoic...... Read More

How to enable automatic notification for visits?

Step 1: First, tap on your username on the top right of your screenStep 2: A dropdown will open up, and click on “Company Settings”Step 3: Click on “N...... Read More

How to configure notifications for visit reminders?

Step 1: First, tap on your username on the top right of your screenStep 2:A dropdown will open up, and click on “Company Settings”Step 3:Click on “Not...... Read More

How to modify the automatic notification email template?

Step 1: First, tap on your username on the top right of your screenStep 2: A dropdown will open up, and click on “Company Settings”Step 3: Click on “N...... Read More

How does automatic notification work?

Automatic notifications are the job reminders and updates the client gets via email as scheduled by the admin/ownerFrom settings, you can set the day,...... Read More

Privacy Policy

Effective Date:11 August 2021Last Updated on: 07 December 2021This privacy policy (“Policy”) explains how vBridge Technologies Inc or any of its aff...... Read More

Terms of Use

Effective Date:11 August 2021Last Updated on:11 August 2021These Terms of Use (“Terms”) describe the terms under whichvBridge Technologies Inc(“We”, “...... Read More

Cookie Policy

IntroductionFieldCamp (“we” or “us” or “our”) may use cookies, tracking pixels, and other tracking technologies when you visit our websitehttps://fiel...... Read More

How to generate an invoice?

Go to “Invoices”Click on “Unpaid Invoices”Find and click on the invoice you want to generateYou can edit any detail you want and click on “Generate In...... Read More

How to accept payment for an invoice?

Go to “Invoices”Click on “Unpaid Invoices”Find and click on the invoice you want to generate and accept paymentYou can edit any detail you want and cl...... Read More

How to accept payment via cash for an invoice?

Find and click on the invoice you want to generate and accept payment.You can edit any detail you want and click on “Generate Invoice,” and the invoic...... Read More

How to set a custom invoice date and due date?

Go to “Invoices”Click on “Unpaid Invoices”Find and click on the invoice you want to set a custom date and due dateIn the section “Bill To,” you can se...... Read More

How to send an invoice to a client?

Go to “Invoices”Click on “Unpaid Invoices”Find and click on the invoice you want to send to your clientYou can edit any detail you want and click on “...... Read More

How to download an invoice?

Go to “Invoices”Click on “Unpaid Invoices”Find and click on the invoice you want to send to your clientYou can edit any detail you want and click on “...... Read More

How to check company job status?

Go to “Dashboard,” and you will get a list of categories of jobs. It is categorized according to job statusYou can click on any of the categories to s...... Read More

How to easily navigate to active visits for a particular date range?

Go to “Dashboard” and select the day or date rangeIt will filter and show you all the active visits during the period of your range...... Read More

How to easily navigate to upcoming visits for a particular date range?

Go to “Dashboard” and select the day or date rangeIt will filter and show you all the upcoming visits during the period of your range...... Read More

How to easily navigate to overdue visits for a particular date range?

Go to “Dashboard” and select the day or date rangeIt will filter and show you all the overdue visits during the period of your range...... Read More

How to easily navigate to unassigned visits for a particular date range?

Go to “Dashboard” and select the day or date rangeIt will filter and show you all the unassigned visits during the period of your range...... Read More

How to easily navigate to unscheduled jobs?

Go to “Dashboard” and select the day or date rangeIt will filter and show you all the unscheduled visits during the period of your range...... Read More

How to schedule a job?

To schedule a job, go to “Dashboard” and click “Add New Job”If the job is for the existing client, select the client from the dropdown menu and if the...... Read More

How to add line items to a job?

While scheduling the job, click on “Add Line Item.” You can select from the existing saved line items or add a new one by clicking on “Add New.”...... Read More

How to make products or services tax-free?

While adding a job, click on “Add Line Item”Then click on “Add New”Fill in all the details of the product/serviceThen, check the “Exempt from tax” but...... Read More

How to complete a job and receive payment online?

Once the job is assigned, you can reach the destination and start the job at the given timeEnsure you update your job status to keep your admin and cl...... Read More

How to view field technician status?

Once the job is assigned, you can check the job status or field technician status by clicking on “List Jobs” under the “Jobs” section.You can even fil...... Read More

How to keep on top of job scheduling?

You require a lot of manual work for job scheduling, and the process is lengthy. So, to make job scheduling quick and easy, you should use job schedul...... Read More

What does Job Status mean?

The “Job Status” feature helps you get the progress reports of your scheduled jobs...... Read More

What are job filters?

Using the job filters feature, you get a list of jobs of a particular category and status. Here, you can filter jobs with multiple statuses like:Assig...... Read More

What is the difference between a visit and a job?

Job is the task assigned to a field technician to complete within the time-bound. While the visit is the number of times the technician went to the jo...... Read More

What is an unscheduled job?

When unsure when to schedule the job or the client is not sure when he/she needs to perform the job, you can schedule it for later. This type of job i...... Read More

How to add multiple visits under a job?

After logging in to your FieldCamp account, go to “Jobs” and “List Jobs”Select the job in which you are willing to add multiple visitsIt will open all...... Read More

What is the job cycle?

The job cycle is a sequence in which the job proceeds and results in job completion. There are the following steps in the job cycle:Job Unscheduled: T...... Read More

What is the visit cycle?

Visit scheduledTechnician on the wayTechnician reachedVisit startedVisit finished...... Read More

How to change business or company working hours?

To set or modify your business hours, go to “Calendar” and tap on the “Settings” iconYou can enable/disable your working days and set your business’s ...... Read More

How to add holidays to the calendar?

To add holidays to the calendar, check for “holidays” on your screen and click on “+”Select the countries whose holidays you wish to addThis way, the ...... Read More

How to apply tax to a job?

You can impose tax during job schedulingYou can find an option to add tax under subtotal and discountIf you have previously added taxes to the list, y...... Read More

How to apply discounts to jobs?

You can apply for discounts during job schedulingYou can find an option to apply a discount under subtotalBy clicking on “Add,” various options will a...... Read More

What is a One-Off job?

One-off jobs are the type of jobs you do once or in an irregular pattern. There’s no fixed repetitive cycle of the jobs....... Read More

What is a Recurring job?

Recurring jobs get repeated at a particular time interval. It is a contract job with repetitive visits, and the client is invoiced cyclically....... Read More

What is Schedule Later?

Scheduler Later is a feature that allows you to list your job at the moment but schedule it later. You can select the “Schedule Later” button when uns...... Read More

How to Print a schedule?

To print your schedule, go to “Jobs” and “Calendar”Select the day, week, or month of which you want the printThen, click on the “Print Icon” on the to...... Read More

How to add holidays for multiple countries?

To add holidays for one or more countries, go to “Jobs” and then to “Calendar”Check for “Holidays” on the left of your screen and click on “+”It will ...... Read More

What is a Team Tracking View?

“Team Tracking View” helps you get the correct location of your field technicians. Once the job is assigned, technicians can start their visits during...... Read More

What is meant by Overdue Job?

An overdue job is a job whose starting time has passed, but the assigned field technician hasn’t started it yet....... Read More

What is meant by Overdue Visit?

An overdue visit is a visit whose starting time has passed, but the assigned field technician hasn’t visited it yet....... Read More

How to duplicate a Job?

Go to “Jobs” and then to “List Jobs.” Then click on the job you want to duplicate, which will open the details of that particular job. Next, you will ...... Read More

What is job priority?

Job priority is all about how urgent the job is. Depending on the urgency, you can set high, medium, or low priority on the job....... Read More

How to add notes to a visit?

Open your dashboard and select a visit you want to add notes on. You can select from any upcoming visits or active visits. It will open the job detail...... Read More

How to collect a client’s signature after completing a visit?

Once you complete your visit, you’ll have to click “Finish Work” to update your job status. On updating, you will be asked to get a client’s signature...... Read More

How to view assigned jobs or visits for a team member?

Click on “Jobs” and go to “Calendar.” On the left side of your screen, you will see various options. Click on “Schedules by Team,” and it will show yo...... Read More

How to add team members to the software?

To add a new team member, go to “Teams” and click on “Add New Member” on the top right side of your screenAdd their personal details like name, email ...... Read More

What is the role type?

There are 2 types of roles:Field Technician and AdministratorField Technician: A Field technician is responsible for carrying out job operations by vi...... Read More

What is the color code for Team members, and what is its use?

Different color codes assigned to team members are used to differentiate each team member from another. This method makes it easy to differentiate and...... Read More

How can I change my team member’s password?

To change your team member password, find and click your username on the top right of your screen, and a dropdown will appearClick on “Change Password...... Read More

How to delete team members?

Go to “Teams” and sort all the team members by applying filtersFind the team member you wish to deleteClick on the delete option under the “Action” co...... Read More

How to inactive team members for a specific time?

Go to “Teams” and sort all the team members by applying filtersFind the team members you wish to inactive and click on itIt will open all the details ...... Read More

How to configure fields while adding a new team member?

While adding a new team member, click on “Settings Icon”You can enable/disable the fields like the photo, ID proof, and address...... Read More

How can I find the active team member count?

Go to “Teams”, and you will get a list of all the teams availableThe number in the opposite corner of “Teams” shows the number of active team members ...... Read More

What are the filters available to filter our team members?

Go to “Teams,” and you will get a list of all the teams you haveUsing the dropdown menu, you can filter your team members by “Field Technician” or “Ad...... Read More

How can I get the maximum number of users in a single plan?

We provide 3 plans depending upon the number of users you need. Among them, the one with the most users lets you add up to 25 users in a single accoun...... Read More

How do my team members sign in?

You have to add a valid email address of your team member. We will send a temporary password to their email address. They have to install mobile app e...... Read More

When you collect GPS location of my field technicians on the jobs?

We collect GPS location when They do change the status of the visits that are on their schedule. We ask permission before collecting it so They have t...... Read More

How can I send temporary login details again to my team members?

We don’t allow you to share temporary login details because of security reasons. Instead of it, You can change/reset their password so We will send a ...... Read More

What are Job Forms?

Job forms are a way to pass on work instructions to your field technicians to ensure they deliver work per the client’s expectations and do not forget...... Read More

How to add a new job form?

Step 1: First, tap on your username on the top right of your screenStep 2: A dropdown will open up, and click on “Company Settings”Step 3:Click on “Jo...... Read More

What are sample job forms?

Sample job forms are for demonstration purposes to help you get started. You can make a similar or completely different job form according to your nee...... Read More

How can I search for a job form from available job forms?

Step 1: First, tap on your username on the top right of your screenStep 2: A dropdown will open up, and click on “Company Settings”Step 3:Click on “Jo...... Read More

What are the different question types supported for Forms on FieldCamp?

The following is the list of questions supported in the FieldCamp:CheckboxShort AnswerLong AnswerDropdownAttachmentDateTimeMultiple ChoiceSignature...... Read More

What is meant by Auto-Attach?

The auto-attach feature automatically attaches job forms to all the jobs you schedule....... Read More

How to add multiple sections to the job form?

Step 1: First, tap on your username on the top right of your screenStep 2: A dropdown will open up, and click on “Company Settings”Step 3:Click on “Jo...... Read More

How to mark any field in the Job form as mandatory?

After adding all the required sections in the job form, find and check the “Required Field” button. All the sections with checked “Required Field” but...... Read More

How to Preview a Job Form?

Once you add and fill all the sections in the form, click on the “Preview Form” button on the top right of the screen.Here is the screenshot for refer...... Read More

How to publish a Job form?

Once you add and fill all the sections in the form, click on the “Save and Publish” button.Here is the screenshot for reference:...... Read More

How to save a Job Form as a Draft?

Once you add and fill all the sections in the form, click on the “Save as Draft” button.Here is the screenshot for reference:...... Read More

How to download a Job Form from Job?

Step 1: Go to “Dashboard” and click on the job for which you want to download the job formStep 2:A window of job details will open. Click on the “Job ...... Read More

How to send a Job Form via email?

Step 1: Go to “Dashboard” and click on the job for which you want to share the job formStep 2:A window of job details will open. Click on the “Job For...... Read More

How to add product or service to software?

To add a new product/service, go to “Products & Services” from the main menuTo add new, click on “Add New Product/Service”Enter all the details like p...... Read More

How to update a product or service?

Go to “Products & Services”You’ll get a list of all the products and services you have addedFind the product/service you want to updateIn the “Action”...... Read More

How to make product or service available or unavailable?

Go to “Products & Services”You’ll get a list of all the products and services you have addedFind the product/service you want to mark available/unavai...... Read More

How to delete a product or service?

Go to “Products & Services”You’ll get a list of all the products and services you have addedFind the product/service you want to deleteIn the “Action”...... Read More

How to add a Client?

To add a new client, go to “Clients” and click on “Add New Client”Fill in all the details of the client like personal details, account details, proper...... Read More

How to update client information?

Go to “Clients”You will get a list of all your clientsFind the client whose information you want to updateIn the “Action” column, click on the “edit” ...... Read More

How to make clients active or inactive?

Go to “Clients”You will get a list of all your clientsFind the client you want to make active/inactiveClick on it, and the client’s profile will openI...... Read More

How to enable or disable automatic reminder notifications for a client?

Go to “Clients”You will get a list of all your clientsFind the client you want to make active/inactiveFind the client whose automatic reminder notific...... Read More

How can I view the properties of a client?

Go to “Clients”You will get a list of all your clientsFind the client whose properties you want to viewClick on it, and the client’s profile will open...... Read More

How can I view the jobs of a client?

Go to “Clients”You will get a list of all your clientsFind and click the client’s name to open their profile and detailsIn the profile, under the “Job...... Read More

How to upgrade the plan?

On the main screen, click on the “Upgrade” buttonYou will get a list of plans availableSelect the one that is feasible and compatible with your busine...... Read More

What are the plans available?

FieldCamp offers 3 plans on monthly and annual subscriptions:PlanNo. of UsersMonthly RateAnnual Rate11 user$29/month$279/year210 users$49/month$479/ye...... Read More

How can I get a custom plan if I have more than 25 team members?

On the main screen, click on the “Upgrade” buttonScroll down, and you will see a form for inquiryFill in all the details mentioned thereClick on “Let’...... Read More